Privacy.

This policy explains how ToanKhonTech handles information when you use TranslateGo on the web or through our desktop and future mobile applications.

Information we process

• Account information, such as your email address, display name, and authentication details.
• Audio and text needed to provide live transcription, translation, and voice playback.
• Usage information, including session duration, selected languages, plan balance, and product interactions.
• Basic device and diagnostic information used to secure and improve the service.

How we use information

We use information to provide and secure TranslateGo, calculate usage, maintain your account, troubleshoot problems, support customers, and improve reliability and accessibility. Audio and text may be transmitted to contracted service providers solely as needed to deliver the requested features.

Storage and retention

Account and billing records are kept for as long as your account is active and as required for legal, security, or financial obligations. Translation history is retained according to the controls available in the product. We remove or de-identify data when it is no longer needed for these purposes.

Sharing

We may share limited information with infrastructure, payment, security, analytics, and customer-support providers that help operate TranslateGo. We may also disclose information when required by law or to protect users and the service. We do not rent or sell conversation content for advertising.

Security and international processing

We use administrative and technical safeguards appropriate to the nature of the service. Because TranslateGo is a global product, information may be processed in countries other than your own, subject to applicable safeguards.

Your choices

Depending on your location, you may request access, correction, deletion, restriction, or portability of personal information. You may also object to certain processing or close your account.

Contact

For privacy questions or requests, email support@toankhontech.com.

This policy may be updated as TranslateGo adds new platforms or features. Material changes will be communicated through the service or this page.